Payment Policy

Purpose

This policy outlines Estheva’s payment procedures to ensure consistency, fairness and accurate financial processing for all patients.

Payment Terms

Payment for all treatments and services is due at the time of the appointment unless agreed otherwise in advance.

Accepted Payment Methods

• Card payments
• Cash payments
• Approved finance options where applicable
• Gift Vouchers

Bank Transfers

Unfortunately, we are unable to accept bank transfers at reception in place of card or cash payments due to the way our accounting and payment systems operate.

Failure to Provide Payment

Patients attending without a valid method of payment may have their appointment postponed or rescheduled until payment can be made. Treatment will not commence unless payment arrangements have been confirmed.

Deposits and Cancellations

Deposits are non-refundable where appointments are cancelled within 24 hours of the scheduled appointment time. This includes late cancellations, missed appointments and failure to attend.

Declined Payments

If a card payment is declined or fails to process, an alternative payment method must be provided before leaving the clinic premises.

Finance Agreements

Where finance options are used, responsibility for repayments remains solely with the patient and the finance provider agreement.

Gift Vouchers

We will accept either a valid e-voucher or in-clinic purchased voucher as part or full payment. We must be shown the voucher in clinic in some capacity. Quoting the voucher number is not sufficient to be accepted as payment.

Clinic Discretion

Estheva reserves the right to refuse or postpone treatment where payment policies are not adhered to.

Agreement

By booking an appointment with Estheva, patients agree to adhere to the clinic payment policy.